It is a good habit to keep an open mind and see things from the other side of the fence. When people disagree with you, the value of their information content is higher. It is uncomfortable emotionally, but essential to arrive at the right decisions.
I have been personally affected negatively by insurance agents selling high-commissioned insurance products, financial training courses and Multi-level Marketing (MLM). It is hard to keep an open mind on issues that impact a person negatively on a personal level. Nevertheless, I will try to see the other side of the coin. It is a good habit to cultivate.
Insurance products
I bought whole-life insurance plan before. It was an expensive plan for achieving my goal of protection. Since then, I have always advocated term insurance over savings-related, investment-linked plans that insurance agents love to sell because of the high commission. Insurance is for protection. Period. Don't mix them up with investment and savings products.
For people who have a past history of mis-managing cash on hand, financial products that force them to save can be a life-saver, even if substantial portion of the money goes to commission. Lottery winners are twice as likely to file for bankruptcy every year than the general population. So, if your spouse happen to strike Toto and you know him/her to be one of those who cannot manage money, it is better that he spends most of his winnings on financial products peddled by insurance agents than go on a spending spree, gamble it away in the financial markets, invest in speculative ventures by friends/relatives ...
EDIT: One more advantage of whole life and long-term endowment plans is to protect your savings from creditors in the event of bankruptcy provided you put the plans under trust nomination. Credit for this insight goes to an Anonymous commenter (Saturday, November 9, 2019 at 12:07:00 PM GMT+8)
It is not without risk. You have to trust your family members. If a person is nominating his wife as beneficiary, please don't sabotage yourself by fooling around with mistresses. Keep your eyes open before marriage that she is not a gold-digger.
Financial training courses
I had family members who went for these financial training courses. One of them was a retiree. Outcome was bad (let's leave it at that). This is why I am angry and biased against expensive courses, particularly those that sell false hope.
This is a thread (Link) that warns about financial training courses. It provides good advice on what to watch out regarding the tricks used by the financial trainers and a list of the more controversial trainers in the industry. However, some of the language and labels (such as scammers) that were thrown on the financial trainers in the thread have gone overboard.
I had online correspondence with some financial bloggers in the past who
later on became financial trainers. I'm pretty sure they are decent people. They are certainly
not scammers. They are now
running a business and face the normal pressures to feed the employees and their own family. If I were in their shoes, I will also try to maximize
profits by charging as high as the customers can take. Which
business-man will not do that?
I only hope these financial trainers will
target the right customers, not the vulnerable victims. Definitely not
retirees who can't afford to lose big in financial markets!! Don't touch
my family.
There are many ways to make money from the financial market. For DIY investors, we need to go through a trial and error process to find the way that suits our unique strengths and personality. The DIY investor can learn by attending several courses to finally find what suits him. Even if your trainer is sincere and competent, what works for him may not work for you. Furthermore, if each course is going to cost thousands, then it makes the task of building the capital more challenging. This is why I've always recommended using cheap books and online resources to learn investing/trading because it keeps the cost of learning the investment craft low. The most important factor to success in investing/trading is size of capital. So, always try to keep your cost low to build up your capital.
I'm aware that not everyone learns well through books. There may be some people who learn better in a classroom,
interactive environment compared to books. For young people (NOT
retirees) who are hungry to learn but find books and websites/forums are
not the channels for them, then perhaps paying up for these courses may
be more effective. These are the right customers for the courses, not
retirees!
When retirees' finances are badly injured, the financial contagion spreads to their children who are the sandwiched generation.
Multi-level marketing
A friend tried to recruit me into MLM. I was not interested. Perhaps I will talk about it in a later post.
Saturday, November 9, 2019
Saturday, May 25, 2019
How I respond to financial product promoters on train stations
As a buyer of consumer products, one observation I made : when a product needs to be sold aggressively by salesmen, it probably isn't a good one. The best products sell by itself without help from aggressive commission-based salesmen. This is especially true for financial products. The best financial products I bought are usually not promoted by salesmen.
It is getting common to be stopped by financial promoters at train stations nowadays. This is my usual responses when approached by financial promoters at train stations.
Response to insurance products promoters
"When buying insurance products, my main prority is protection. Please don't sell me insurance products that mix savings and investments with insurance. Sell me term-insurance products because they provide the most bang for the buck when it comes to protection."
On hearing this, the financial promoters will move on to selling other financial products such as savings/retirement products. Very few will actually promote term-insurance products even though I express my preference for term insurance products. No surprise because term insurance products pay poor commission to insurance agents.
Response to savings/retirement products promoters
"You mention your savings product pays X% interest income for Y number of years. How much of the interest is guaranteed? How much of the interest is projected? I'm wary of projected figures because they carry no contractual obligation. How does your savings product compare with Singapore Savings Bonds (SSB)? SSB is liquid and the interest rate is guaranteed. I can withdraw all the funds in SSB within one month without penalty. How long does my money need to be stuck in your savings product before I can start withdrawing with little or no penalty? How much penalty do I have to pay if I need to withdraw early for emergency reasons? I can also buy and sell conveniently bond ETFs on stock exchanges which offer similarly good interest rates as your savings products. How is your savings products superior to these bond ETFs, given that these bond ETFs come with low fees, probably lower fees than your savings products?"
Projected returns carry no contractual obligation and can be abused by aggressive financial promoters. I'm careful about making financial decisions based on projected numbers, especially when they are dangled by aggressive salesmen.
Financial promoters like to compare the much higher interest rates of their savings product with bank deposits. That is not the right comparison. I use Singapore Savings Bonds(SSB) as a benchmark when comparing with savings products. It is liquid, super-safe guaranteed by AAA-rated Singapore government and comes with very good interest rates for the liquidity. Besides SSB, I can also buy fixed-income investment-grade and high-yield bond ETF on stock exchanges as an alternative to the savings products.
When the financial promoter finally decides I am not keen to buy their savings and insurance products, they will move on to promoting their investment products.
Response to investment products promoters
"How much are the management fees charged by your investment fund? Why should I buy your actively managed fund when passive index funds have much cheaper management fees and have demonstrated superior long-term track record of outperforming most active investment funds? Is your investment fund cheaper than passive fund? If no, does it have superior long-term track record of outperforming cheap passive index funds?"
Index funds and ETFs are usually cheaper and better than most actively managed investment funds. I can easily buy and sell passively managed funds conveniently through ETFs on the stock exchange.
Incentives drive human behaviour. Bad incentives drive humans to behave badly. I don't blame financial promoters for behaving badly. I blame the bad incentives. If I were a financial promoter, I will also focus on selling the best-commission product. No need to be hypocritical about that. One reason I have deep trust for the engineering profession is that it is much harder for engineers to get away with bad behaviour. It is not that engineers are most honest or more moral than financial Wall-Street folks. If the engineering work is inferior, short-cuts are being taken causing the product to work poorly, customers will know. Conformance to specifications can be tested objectively. Engineers cannot hide behind the disclaimer like "All investments carry risk" when performance fails and still get paid handsome fees in a down year. I have the deepest respects for fund managers who do not charge management fees, given that it is the industry norm to transfer investment risks to clients because of the disclaimer "All investments carry risk".
Based on my experience as a consumer of financial products, I have come to the conclusion that good financial products are bought, bad financial products are sold. Good financial products are bought independently by knowledgeable financially literate consumers and they tend not to be promoted. Bad financial products are sold aggressively by commission-driven salesmen to financially ignorant consumers. So, is fee-based financial advice the solution? Sadly, not for the masses. The fees of fee-based financial advisers are usually so high that it makes financial sense only for the rich to engage them. If you are not rich, their fees will suck up a high percentage of your savings.
When it comes to money, it is best to rely on ownself. Help your own money or risk others helping themselves to your money.
It is getting common to be stopped by financial promoters at train stations nowadays. This is my usual responses when approached by financial promoters at train stations.
Response to insurance products promoters
"When buying insurance products, my main prority is protection. Please don't sell me insurance products that mix savings and investments with insurance. Sell me term-insurance products because they provide the most bang for the buck when it comes to protection."
On hearing this, the financial promoters will move on to selling other financial products such as savings/retirement products. Very few will actually promote term-insurance products even though I express my preference for term insurance products. No surprise because term insurance products pay poor commission to insurance agents.
Response to savings/retirement products promoters
"You mention your savings product pays X% interest income for Y number of years. How much of the interest is guaranteed? How much of the interest is projected? I'm wary of projected figures because they carry no contractual obligation. How does your savings product compare with Singapore Savings Bonds (SSB)? SSB is liquid and the interest rate is guaranteed. I can withdraw all the funds in SSB within one month without penalty. How long does my money need to be stuck in your savings product before I can start withdrawing with little or no penalty? How much penalty do I have to pay if I need to withdraw early for emergency reasons? I can also buy and sell conveniently bond ETFs on stock exchanges which offer similarly good interest rates as your savings products. How is your savings products superior to these bond ETFs, given that these bond ETFs come with low fees, probably lower fees than your savings products?"
Projected returns carry no contractual obligation and can be abused by aggressive financial promoters. I'm careful about making financial decisions based on projected numbers, especially when they are dangled by aggressive salesmen.
Financial promoters like to compare the much higher interest rates of their savings product with bank deposits. That is not the right comparison. I use Singapore Savings Bonds(SSB) as a benchmark when comparing with savings products. It is liquid, super-safe guaranteed by AAA-rated Singapore government and comes with very good interest rates for the liquidity. Besides SSB, I can also buy fixed-income investment-grade and high-yield bond ETF on stock exchanges as an alternative to the savings products.
When the financial promoter finally decides I am not keen to buy their savings and insurance products, they will move on to promoting their investment products.
Response to investment products promoters
"How much are the management fees charged by your investment fund? Why should I buy your actively managed fund when passive index funds have much cheaper management fees and have demonstrated superior long-term track record of outperforming most active investment funds? Is your investment fund cheaper than passive fund? If no, does it have superior long-term track record of outperforming cheap passive index funds?"
Index funds and ETFs are usually cheaper and better than most actively managed investment funds. I can easily buy and sell passively managed funds conveniently through ETFs on the stock exchange.
Incentives drive human behaviour. Bad incentives drive humans to behave badly. I don't blame financial promoters for behaving badly. I blame the bad incentives. If I were a financial promoter, I will also focus on selling the best-commission product. No need to be hypocritical about that. One reason I have deep trust for the engineering profession is that it is much harder for engineers to get away with bad behaviour. It is not that engineers are most honest or more moral than financial Wall-Street folks. If the engineering work is inferior, short-cuts are being taken causing the product to work poorly, customers will know. Conformance to specifications can be tested objectively. Engineers cannot hide behind the disclaimer like "All investments carry risk" when performance fails and still get paid handsome fees in a down year. I have the deepest respects for fund managers who do not charge management fees, given that it is the industry norm to transfer investment risks to clients because of the disclaimer "All investments carry risk".
Based on my experience as a consumer of financial products, I have come to the conclusion that good financial products are bought, bad financial products are sold. Good financial products are bought independently by knowledgeable financially literate consumers and they tend not to be promoted. Bad financial products are sold aggressively by commission-driven salesmen to financially ignorant consumers. So, is fee-based financial advice the solution? Sadly, not for the masses. The fees of fee-based financial advisers are usually so high that it makes financial sense only for the rich to engage them. If you are not rich, their fees will suck up a high percentage of your savings.
When it comes to money, it is best to rely on ownself. Help your own money or risk others helping themselves to your money.
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